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Shipping & Returns

1.Order:
After the issue of your goods, an automatically e-mail will inform you. In order to be informed timely about delivery status of goods.please leave a real and effective e-mail address in order.
2.Delivery Time:
Under normal circumstances,if you order and pay in the same day, the goods will be shipped the next day(if you pay in the morning,the goods will be shipped in the afternoon generally), if the shipping time is weekend, we will choose one day of weekend to ship according to orders amount. In case of holidays,we will correspondingly delay. Normal delivery of small parcels need 7-10 days to arrive to the frequently transported countries United States, United Kingdom, German,France. Other countries need 10-15 days, remote countries need 15-25 days. And if the group purchase large orders, delivery time will be increased 10-15 days on the basis of the above.

Countries

Delivery Time(including the order day)

United States, United Kingdom, German,France.

5-7 days

Canada, Australia, Russia

7-10 days

Other countries

10-15 days

3.Transportation Method:
EMS-the default method(Free Shipping)
DHL(Another billing ,please contact customer service)
Shipping(Another billing,pleasecontact customer service)

Non-default methods of transport countries:
Taiwan, Netherlands, Congo (DRC), Serbia, Montenegro, Bosnia, Slovakia, Chile, Lithuania, Slovenia, Trinidad, Tobago, Uruguay, Nigeria, Liberia, Maldives, Paraguay, Mauritius, San Kia, Rwanda, Mozambique, Paraguay, Gambia Congo (Brazzaville), Venezuela and Jamaica.

Note: 
The default method of transport in these countries above in our company is not EMSso they need to use other method of transport(such as: DHL), If you belong to the country Metioned abovePlease contact our customer service about goods freight billing matters.

4.Goods Tracking:
There will be a transport number of EMS in the e-mail that our customer service sent to you to confirm the shipping. According to this order number, you can check the current status of your order on the www.ems.com.cn/english-main.jsp.
5.Goods Certification:
When the courier staff deliver your ordered goods to your hands, please carefully check whether your packaging of ordered goods is complete or not, whether use sealing tape to package or not, and the corresponding gifts.
6.Return Policy
--Before enjoying easy exchange & return policy, you must contact us for shipping address if you want to send items back. All items sent back to us must be in their original condition i.e. unworn, unwashed, with all tags attached.
--Please confirm the color, size and style when placing your order according to pictures we offer. After receiving our products, if you are not satisfied with color or size, but not quality problems, exchange or partial refund of purchase amount are available. Return shipping is at buyer’s expense.
--As to quality problems or mistaken version, please take photos of the items and send them to us. We take full responsibility if quality problems are concerned.
--If you would like to exchange items for a different style or request refund, please inform us the tracking number after the items are being shipped back. Once we receive your package, we will ship the item you reorder or refund your payment.
--If you have any questions about returning your products, please contact us!
7.No return or exchange under these situations:
1) We do not accept items that with any quality problem which is due to subjective awareness of defective goods.
2) We do not accept the returns of any item that has been used, damaged, engraved, or altered by the third party.
3) We do not accept items that are unauthorized, packaged incorrectly, or improperly insured.
We appreciate your understanding.
8.Order Cancellation
Cancellation of an order must be requested before the order has been dispatched. Cause that we process all orders as quickly as possible within 6-8 hours after orders placing, so we are not always able to cancel an order after it is placed. Your understanding is appreciated. Cancellation requests after the order has been dispatched are treated in accordance with our return policy.
9.Friendly Notice
If you did not receive your 10-digit tracking number within 3 days after placing your order, your e-mail server may have seen it as spam. In this case, please contact us for assistance.

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